Benchmarking: Contact Center Collections

Contact Center Collections Benchmarking Association

The Contact Center Collections Benchmarking Association (CCCBA) brings together contact center collections professionals to conduct benchmarking studies to identify practices that improve the effectiveness of contact center-based collection activities.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.

Courses Available From The Benchmarking Network:

  • Distribution, Logistics & Warehousing Benchmarking
  • Healthcare Benchmarking
  • Benchmarking Strategies on Accounting and Finance (AICPA live course)
  • Benchmarking (American Management Association
  • Customer Satisfaction Measurement (American Management Association)

For more on available courses, please fill out the form below.

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